LawBiz® Blog

LawBiz® Blog

Your Practical Guide to Profit ™.

The more things change, the more they stay the same.

Posted in Cash Flow - Finances, In The News, Management, Personal Thoughts, Technology

Just today, in reviewing materials preparatory to moving my office after 25 years at one location, I reviewed the June 6, 1983 issue of Time magazine. Two articles were of particular significance. One was the cover article about “…stress, seeking cures for modern anxieties…” The other was about education, “…have degree, will travel.” “The class of ’83 faces the worst job prospects since World War II…”

Ironic, but these two topics seem to be in the forefront even today, February 2015. There may be nuances between the two years, however I suspect there are not significant differences in the proposed solutions.

Follow the Money … Act Based on the Evidence

Posted in Cash Flow - Finances, In The News, Management, Uncategorized

Jerry Maguire said “Follow the Money. A former labor union leader said “Follow the bank account, not the budget, to see how much money is really available to offer union members-employees.

Why is it, then, that some politicians are attacking the Affordable Care Act, originally a Republican proposal, and many economists are saying there is hardly an economic ripple? They cannot both be right?

As attorneys, we’re taught to argue both sides of the equation. As citizens, it would seem that we need to focus on the truth and follow the evidence

Malpractice and Bar Discipline May Not Be the Same

Posted in Uncategorized
Today, Ed will be talking with Cindy Shapiro. Cindy is a partner at Reback, McAndrews, Kjar, Warford, Stockalper & Moore LLP. She’s practiced professional liability defense since 1994. Her practice includes defending professionals from malpractice and related claims.

Our conversation today will focus on risk management to prevent lawyers from getting involved in the first place. An ounce of prevention is much better than a pound of cure.

20 minutes, 10 seconds
4.7MB

Interview with Brett Burney, Technology Consultant and Chair of the 2015 ABA Chicago TechShow

Posted in Audio & Podcasts
Today’s interview is with Brett Burney, Technology Consultant and Chair of the 2015 ABA Chicago TechShow from April 16-18.Rule 1.1 of the Model Rules of Professional Conduct has been modified to include familiarity with technology as part of the definition of competence.

Listen and, more importantly, go to the Tech Show.

19 minutes, 34 seconds
4.5MB

The “new” power of the client

Posted in Cash Flow - Finances, Management, Marketing, Personal Thoughts

 

Some pundits have declared that the era of the customer is now upon us. In an announcement by Costco Wholesale Corp. and American Express Co., the 15 year relationship of exclusivity will come to an end in 2016. The economics appear to be clear. Costco wants/needs to bolster its sagging profits; AmEx believes it will not be earning “enough” to continue. Hence, the power of the buyer (Costco) to pick up its marbles and find another credit card company. Obviously , the buyer has options. AmEx will lose about eight percent of its gross revenue and its stock price has already suffered.

A similar situation occurred years ago between a large regional supermarket chain and an even larger (by revenue) national cheese supplier. The supplier believed it had a unique customer branded franchise and could force the supermarket to bend to its will. The supermarket gave the processor 48 hours to remove its product from the store cases and it was years before the manufacturer could reenter. The franchise was not so strong as the supplier believed.

In each case, and in most others, there is a breakdown in communication and relationship that far transcends the economics.

Law firms have felt similar pressures in the last several years. To say that law firm clients have reached new heights of power is a mis-characterization.  Rather, a super sensitivity on the part of General Counsel to the needs of the corporate employer/client which signs his/her paycheck and a breakdown in the loyalties of organizations to their outside counsel fostered by a “take it for granted” attitude by outside counsel.  The goal still is a “partnership” between the lawyer and the client. In the past, some lawyers have taken the client relationship for granted. Perhaps, the client will speak up more assertively today. There is more to loyalty than merely a technical command of the law.

Value of Human Assets vs. Value of Capital Assets

Posted in Cash Flow - Finances, In The News, Management, Personal Thoughts, Technology, Uncategorized

John Claassen, in a “guest column” in the February 4, 2015 edition of the Los Angeles Daily Journal entitled “PROTECT THE VALUE OF HUMAN ASSETS,” quoted Bill Gates’ opposition to increasing the federal minimum wage as follows: “If you raise the minimum wage, you are encouraging labor substitution, and you’re going to go buy machinery and automate things.”

The tension between machinery and labor is an age old issue. This precedes the development of the cotton gin and other industrial revolution equipment. In a 1983 trip to China, I observed hundreds of laborers sweeping the streets with bamboo brooms; in my community, this work was then being done by street cleaners driving trucks. More territory could be covered, with greater effectiveness and less labor. China understood that, in 1983, if they automated this task, they would have an even higher unemployment rate, risking such dissatisfaction which might cause an overthrow of the then current government.

Owners and employers in a private enterprise economy are always seeking greater efficiency and profits. They make the choice between labor and technology based on many factors, only one of which is return on investment. To say that increased mandated compensation such as a minimum wage would promote automation is no doubt true; however,  it was also true in the 1930s, the 1800s, the 1700s and likely will be true in the future. It is true in every industry and profession.

Society in the past has focused on the well-being of its populace, not just the numbers. This includes healthcare, minimum wages, regulations of civility toward one another and other aspects of human endeavor. We value human assets. We value new technology and research and development. New technology and increased efficiency improves our life and increases the well-being of all our citizens. We encourage the growth in each area of endeavor by tax policies and other approaches. If I read Mr. Claassen correctly, he suggests there is a tension between the two, and policymakers should not ignore nor discount the value of “lower wage workers.”

The legal profession understands this process. Thousands of lawyers have been laid off, fired or encouraged to retire since the Great Recession. Many of them were document review lawyers or lawyers with little or no marketing skills. In Mr. Claassen’s terminology, these were the “lower or middle income” lawyers of the profession. Such economic disruption never happened in the profession before. Despite the economic improvement of our economy, and law firm profitability, most of those jobs will not return. Why? Because technological improvements have made many obsolete or more expensive than clients want to pay. Discovery search technology is far more efficient and accurate than hundreds of document review lawyers. These jobs will not return. This is progress. Does it come with some pain to individuals? Yes. Should there be an economic soft landing for those affected? Perhaps. That is a matter for society to determine, but it is not reason to limit wage increases or disfavor research and development.

 

Southern California Law Schools address “modest means” clients

Posted in In The News, Management

UCLA School of Law, Pepperdine University School of Law and Southwestern Law School have been awarded a one-year grant from the State Bar of California’s Commission on Access to Justice to establish a modest means incubator, a pilot program to help new attorneys launch and develop viable law practices serving modest means clients.

LawBiz Newsletters and free chapters from 2 books!

Posted in Articles, Books

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Service is still the name of the game

Posted in In The News, Management, Marketing, Personal Thoughts, Services, Technology

A New York consulting firm recently conducted a survey and found that eight of the top 10 companies that no longer provided extraordinary support for their products and services for technology companies. Companies like Samsung, Apple and others apparently are appealing to a younger audience that is not accustomed to having handholding as an element of value.

Dunkin’ Donuts was one company that  was more traditional and not technology based. Apple, while no longer  enabling you to make an appointment at their “Genius Bar” online nevertheless  still had a service component by opening more stores in more cities with more personnel to help those with operational issues.  Apple found that the Genius Bar is better left for hardware and software glitches; other issues can be addressed by the consumer taking a class in either their store or their phone provider. But, Apple did not forsake its consumer who needed technical assistance.

Nothing replaces human contact, even for the youngest generation. A very astute technology company called “www.gethuman.com” build some of the gap for older folks by finding phone numbers of the very same companies who seek to hide their presence from consumers.

Companies, even technology companies, must realize that customer service is a marathon, not a sprint. Consumers, myself included, recently have left Samsung and purchased the new Apple iPhone 6. Why? because Samsung refused to  connect with their consumer to solve the consumer’s issues. Apple does. And while Samsung’s commercials suggest that Apple 6+ is nearly a copy, it is a “copy”  that works and carries with it a service component.

Disaster Preparedness Always Needed

Posted in In The News, Personal Thoughts, Uncategorized

Disaster Preparedness Always Needed

Within the last few days, a major law firm’s (Lewis Brisbois Bisgaard & Smith LLP) Los Angeles office has been severely impacted.

One of the largest fires seen in the Los Angeles area (Da Vinci Apartment project) also damaged 8 of the adjoining building’s 16 floors that housed the firm’s Los Angeles office with 250 lawyers and staff. The office’s managing partner, Timothy R. Graves, put the best face on the situation by saying their experience in New York (Hurricane Sandy) gives them some advantage in dealing with the Los Angeles experience.  Technology further helps alleviate potential damage that might otherwise have been experienced.  Remotely working, however, does not remove the consequences of significant water damage to paper files and client unease … When one goes to sleep, one doesn’t expect a 1 a.m. fire to change your life, but it can happen.