LawBiz® Blog

LawBiz® Blog

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Tag Archives: service

The lawyer crisis from the other side

Posted in Management, Marketing
I wrote recently about the great chasm between lawyer supply and demand for legal services. I suggested that this is an age-old problem only because many lawyers are courting a very small market segment, the large companies of the world. The bulk of the consuming public has less ability to pay but still great need. And … Continue Reading

Technology drives new client service dynamic

Posted in Management, Technology
Electronic and computer technology enable lawyers to do more and better work in less time, but this creates a new service dynamic where clients continually demand to pay less for what they increasingly see as a commoditized service. Law firms must meet client needs through greater technology efficiencies. Not only does this seem obvious, it … Continue Reading

Blogging Power

Posted in Management
Verizon – Redux:  The power of blogging is apparent when Verizon calls me the day after my original post in this column about their service, or lack thereof, to ask how they can address the problems I raised.  I glad to say that the issues I raised have been resolved. The process, however, is fascinating … Continue Reading

Posted in Videos
The real reason that clients refer their law firms is because they are satisfied with the service they receive. Good client service is responsible for about 46+% of all referrals… Continue Reading