client satisfaction - LawBizBlog

LawBiz Legal Pad: What Are Clients Looking For Anyway?

Ed Poll — Thu, 25 Apr 2013 06:00:42 -0500

Ed talks about lawyers who provide solutions and who communicate effectively and often with their clients.

Client Communications

Ed Poll — Thu, 01 Dec 2011 06:00:06 -0500

Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.

Client Relations

Ed Poll — Thu, 27 Oct 2011 06:00:12 -0500

What can law firms do to interact with their clients more effectively? In today's clip, Ed will share a few ideas, such as developing a checklist of questions and creating surveys that will address this issue.

Why Do Clients Leave Their Law Firm?

Ed Poll — Mon, 04 Jul 2011 17:09:45 -0500

Ed notes that poor client service is responsible for 63% of clients leaving their law firm.

Ed Poll — Mon, 27 Jun 2011 16:26:34 -0500

The real reason that clients refer their law firms is because they are satisfied with the service they receive. Good client service is responsible for about 46+% of all referrals.