Should lawyers litigate against their clients? The insurance companies say no now watch to hear what Ed has to say.
Ed talks about lawyers who provide solutions and who communicate effectively and often with their clients.
Communication is the single most important issue to consider when keeping your clients happy. From the initial conversation with your receptionist until the case is closed, Ed explains what you need to do in order to ensure that the client is satisfied with your communications with them.
What can law firms do to interact with their clients more effectively? In today's clip, Ed will share a few ideas, such as developing a checklist of questions and creating surveys that will address this issue.
Ed notes that poor client service is responsible for 63% of clients leaving their law firm.