Unhappy client?
Many lawyers are finding easy ways to communicate with clients ... by sending status reports. If anyone wants a copy of one, send me an email to edpoll@lawbiz.com and ask. These are simple forms, originally developed by Michigan attorney, Wes Hackett, a good friend.
Many lawyers, unfortunately, never figure out that their client is unhappy. They just think that the client has no additional legal work. They don't realize that the client was so unhappy that, though they didn't complain, they just didn't return! What a shame not to have the sensibility to even know this.
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Legal Marketing Blog -
June 5, 2008 7:22 AM
A few years ago, I met a lawyer who sat on the grievance committee (Committee on Professional Standards, Appellate Divsion, New York State Supreme Court). She informed me that 80% of the grievances filed against lawyers in the state were...
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Client happiness is usually not even a function of the technical quality of work an attorney does for a client. For most consumers if the "like you" than you are a good attorney. I have seen many studies on this. A good doctor is one that has a good bed side manner... same goes for attorneys.