Many lawyers, unfortunately, never figure out that their client is unhappy. They just think that the client has no additional legal work. They don't realize that the client was so unhappy that, though they didn't complain, they just didn't return! What a shame not to have the sensibility to even know this.
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Legal Marketing Blog - June 5, 2008 7:22 AM
A few years ago, I met a lawyer who sat on the grievance committee (Committee on Professional Standards, Appellate Divsion, New York State Supreme Court). She informed me that 80% of the grievances filed against lawyers in the state were...