Law firm billing opportunities
When a client calls to inquire about your bill, opportunity is knocking!
You can do one of several things:
• Explain the value of your service and demonstrate to the client’s satisfaction and pleasure how they benefited from your legal services
• Be defensive and merely reiterate what you did and how much time you worked on their matter.
• Be more than defensive – almost offended at being questioned. In this case (and above where you are defensive), the client’s question is not really answered. Worse, an element of the bond of trust in your relationship is broken. Further work may, but not usually, will be forthcoming.
Billings should be clear, concise and fully demonstrate the positives you’ve achieved for the client by your engagement.
• Explain the value of your service and demonstrate to the client’s satisfaction and pleasure how they benefited from your legal services
• Be defensive and merely reiterate what you did and how much time you worked on their matter.
• Be more than defensive – almost offended at being questioned. In this case (and above where you are defensive), the client’s question is not really answered. Worse, an element of the bond of trust in your relationship is broken. Further work may, but not usually, will be forthcoming.
Billings should be clear, concise and fully demonstrate the positives you’ve achieved for the client by your engagement.
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