Managing your staff is critical to your success
Average managers treat all their employees the same. Great managers discover each individual's unique talents and bring these to the surface so everyone wins. An excerpt from Harvard Business Review.
Lawyers, like managers in every profession, trade and other commercial endeavor, must connect with their staff. Failure to do so will cause conflict, will cause disharmony within the firm and, worst of all, will result in poor client relations.
At the far end of the spectrum, poor law firm (attorney)-client relations is the stuff from which malpractice actions and Bar disciplinary complaints are made.
Pay attention to your most important asset in the firm, your human capital. It walks out every evening. you need to make sure that it returns in the morning, willing and able to do what's needed for you and your clients.
